Return Policy

Cancel Order

We can only cancel the order before the product is shipped, and once the order is canceled you will get a full refund. Please note, once the product is already shipped out, then we can’t cancel the order for you, please understand.

Product Return

You can only return the products unconditionally within 7 days from the day you received the package only if the below situations are satisfied:

  1. The original package is unopened and intact, and also the product is not used;
  2. You need to return the full package including the gifts;
  3. You need to cover the shipping fee for returning the product;
  4. You need to provide a receipt or proof of purchase from our official website for us to complete your return;
  5. Products that are damaged in any way can not be returned

Please note, important!

You can only return the products within 14 days from the day you received the package, and overdue requests will not be processed;

The returned product should be in the same condition as it was received , it must not be damaged, broken or altered in any way.

Please make sure to double-check your returned products before shipping them out.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of order shipping will be deducted from your refund;

Refund After receiving the return

Once your returned product is received and inspected, we will send you a msg to notify you that we have received it and we will also notify you of the approval or rejection of your refund;

Once your refund is approved, you’ll be refunded on your original payment method within 1-2 business days;

If you don’t see the refund is back to your original payment method after 1-2 days, contact us.

About the shipping fee and tax

Please Note: The shipping fee and tax are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of order shipping will be deducted from your refund